MEMENTARA CUSTOMER INFORMATION

Refund Policy

Last updated October 20, 2026

Before audio production starts

You may cancel a song order for a full refund before we send the first music-generation request for that approved order to our generation provider. Creating, previewing, editing or approving free lyric text does not start paid audio production. Production may start shortly after payment; no minimum cancellation window is promised.

After audio production starts

Custom audio production incurs costs. Once the first generation request is sent, purchases are generally non-refundable for a change of mind, subject to the remedies below and any applicable consumer rights. The time a request is sent is distinct from proof that a provider charged a particular amount. Missing or uncertain production records are not treated as proof that production began.

Errors and technical problems

If Mementara makes a material error in an approved name, fact or lyric, or delivers technically unusable audio, contact us so we can investigate and correct it at no additional charge. Minor creative differences in tone, arrangement or phrasing are not the same as a material defect. If we cannot provide a usable product substantially matching the approved order, we will issue a full refund. Any remedy required by law remains available.

Changes after approval

New lyrics, different memories, a new style or corrections to information you approved may require a separately quoted revision. We will tell you the price and obtain your agreement before charging for additional work. This does not charge you for correcting an error Mementara made.

Duplicate charges, non-delivery or cancellation by us

We will refund duplicate charges. If we cannot create or deliver the purchased product, or cancel the paid order without delivering it, we will issue a full refund to the original payment method. For a material delay, we will contact you about timing and available cancellation or refund options. Payment-provider processing times may apply.

Request help or cancellation

Email support@mementara.com or reply to your order or delivery email. Include the purchasing email address, order reference if available and a description of the issue. Please contact us promptly, ideally within 14 days of delivery or the expected delivery notice, so we can investigate. This suggested support period does not shorten statutory deadlines or remove legal rights.

Your legal rights

This policy does not override mandatory consumer protections or applicable cancellation, refund or payment-dispute rights. Different rules may apply based on your location; personalization alone does not waive those rights. Please also read the Terms.